Last Updated: October 11, 2025
At Slice Factory, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, join our loyalty program, place orders through our partners, or interact with our services.
Your Privacy Matters: We believe in transparency. This policy describes our practices in plain language so you can make informed decisions about your personal information.
1. Information We Collect
1.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Loyalty / App Registration: When you join SliceLife or register in our mobile app (SliceLife Loyalty), we collect name, email address, phone number, birth date and other profile information required to manage rewards and account activity.
- Place an Order (via our app or third-party ordering partners): Billing details, payment method information (note: payment data may be handled by payment processors), delivery address, delivery instructions, and order preferences. Some ordering flows are processed through third-party partners (e.g., Getsauce, ToastTab).
- Join Our Newsletter / Contact Forms: First name, last name, email, and any message content you submit via our contact or newsletter/signup forms on the website.
- Join Promotions or Events: Information you provide to enter contests, surveys, or promotional campaigns (where applicable).
1.2 Information Automatically Collected
When you use our website or mobile app, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages viewed, links clicked, time spent on pages, referring website.
- Location Data: With your permission, GPS or other location data may be used to provide delivery services, find nearby locations, or support mobile app features.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies to support site functionality and analytics.
1.3 Information from Third Parties
We may receive information about you from third parties, including:
- Payment Processors: Transaction details via the payment provider used to complete a purchase.
- Delivery and Ordering Partners: Order and delivery status, and related driver/fulfillment information when orders are placed via third-party platforms (e.g., Getsauce, ToastTab).
- Social Media and Marketing Partners: Information from social logins or advertising/analytics partners if you interact with us through those channels.
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process, fulfill, and deliver your orders (including coordination with third-party ordering partners).
- Loyalty & Account Management: To create and manage your SliceLife loyalty account and rewards, and to administer app functionality.
- Customer Service: To respond to inquiries, resolve issues, and provide support submitted via the contact form or app.
- Marketing Communications: To send promotional offers, newsletters, and updates (only when you’ve opted in or as permitted by law).
- Personalization: To customize your experience and provide relevant recommendations.
- Security & Fraud Prevention: To protect against fraud, unauthorized transactions, and security incidents.
- Legal Compliance & Business Operations: To comply with laws, enforce our policies, and run analytics and business planning.
3. How We Share Your Information
We may share your information with:
3.1 Service Providers
Third-party vendors who perform services on our behalf, including:
- Payment processors (payment handling may occur off-site with those providers), delivery and fulfillment partners, cloud hosting providers, email/SMS providers, customer service platforms, and analytics/marketing partners.
3.2 Business Transfers
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of Slice Factory, our customers, or others.
3.4 With Your Consent
We may share your information for any other purpose with your explicit consent.
Important: We do not sell your personal information to third parties for their marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience.
Types of Cookies We Use
- Essential Cookies: Required for the website or app to function properly.
- Performance Cookies: Help us understand how visitors use our website.
- Functional Cookies: Remember your preferences and settings.
- Targeting Cookies: Used to deliver relevant advertising (you can opt out where applicable).
You can control cookies through your browser or device settings; disabling cookies may affect functionality.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a portable format.
- Restriction / Objection: Request restriction of processing or object to certain processing.
To exercise any of these rights, please contact us using the information below.
6. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have additional rights under California law, including the right to know categories of collected personal information, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. For CCPA requests, contact us via the details below.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us immediately.
8. Data Security
We implement technical and organizational measures to protect your personal information, including encryption for sensitive data, secure servers, access controls, and routine security assessments. While we take steps to protect your data, no transmission method over the internet is 100% secure.
9. Data Retention
We retain personal information as long as necessary to fulfill the purposes described in this policy (e.g., fulfill orders, manage loyalty accounts, comply with legal obligations). Where possible, data is securely deleted or anonymized when no longer required.
10. Third-Party Links
Our website and app may link to third-party services (including ordering and payment providers). We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing information. Examples of third-party partners referenced on the site include Getsauce and ToastTab for ordering/catering.
11. International Data Transfers
Your information may be transferred to, stored, or processed in countries other than your country of residence. We apply appropriate safeguards when transferring data internationally.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Slice Factory
Email: contact@theslicefactory.com.
Phone: 708-788-1700 (example location number shown on site).
Address: 6900 Ogden Ave, Berwyn, IL 60402.
For immediate assistance regarding orders or location-specific questions, see the site’s Contact / Locations pages.
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